Before there was a solution, there was a problem. In Part 2 of Anwar’s story, Dr. U explains how failed approaches, testing, and redesign led to a different way of thinking about a difficult challenge. For patients researching Acne Keloidalis Nuchae and cicatricial folliculitis, this chapter focuses on the problem-solving process behind care. This is one patient’s experience. Results can vary. Would you want your doctor to keep looking when standard options fail? Agree/Disagree: innovation begins when someone refuses to accept “good enough.” Subscribe for the next chapter.